Crisis services for psychiatric emergencies

Crisis Response Center (CRC)
If you or someone you know is experiencing a psychiatric emergency, call (215) 831-6300.

The Friends Hospital Crisis Response Center will provide crisis assessment and evaluation 24 hours a day, seven days a week. The Crisis Response Center is always open.

Our Services Include:

* Psychiatric evaluation and treatment
* Drug and alcohol evaluation and intervention
* Identification of treatment alternatives
* Referral services to ensure access to needed services
* Confidential crisis counseling and support

All services are confidential

A. The Crisis Response Center provides an assessment and helps stabilize individuals in a psychiatric or substance induced related crisis.

A: Yes. We offer a free 24-hour crisis hotline. The phone number is 215-831-6300. The service is available to clients, families, and anyone concerned about someone in crisis.

A. A person in crisis, a concerned family member, or friend, should call the CRC at 215-831-6300 or come immediately to the CRC. No appointment is necessary.

A. Staff members in the CRC deliver crisis care in a compassionate and respectful manner. After an assessment is completed, CRC staff assists individuals and their families in finding the appropriate services and treatment in the least restrictive environment. A case manager provides help to ensure a smooth transition to the next level of care.

A: The CRC is staffed by psychiatrists, registered nurses, case managers, and consumer/family advocates. The entire staffing team works together to ensure that clinical needs and basic social services are met.

A. You can go to any Crisis Response Center in the City of Philadelphia. There are a total of five Crisis Response centers. Friends Hospital Crisis Response Center is the only CRC in Northeast Philadelphia. Others are located at Einstein Medical Center, Hall Mercer Community Mental Health Center, Temple University Hospital and Mercy Hospital. Einstein Medical Center is the designated crisis response center for children and adolescents who have county or public funded insurance.